Privacy Pledge

We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information ("PII") you provide us. (PII includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.)

As a visitor to our Web site,, you have the right to understand our information privacy practices prior to providing CondoDocs with any of your PII.

How we use your information uses your PII for the purposes of responding to and processing your requests for Condo Docs products and services.

Who we share your information with will only share your PII with our authorized service providers that perform certain services or functions on our behalf or as required by law. does not sell or rent your PII to anyone.

How you can control the use of your information provides you with choice and control over the collection and use of your PII, as well as a means of updating, correcting, or removing any PII stored in your customer profile.

How we protect your information

To protect the confidentiality of your PII, uses leading security technology and procedures.


This Privacy Statement discloses the information privacy practices for Web site, The Web site is intended for use by residents of Canada and the USA that are over 18 years of age.

Information collected about you collects personally identifiable information ("PII") about you that you specifically provide. PII includes information that can identify you as a specific individual and "interested party", such as your name, phone number, or e-mail address. You are required to register as a "Registered User" of in order to use our service, and some PII is needed in order to process and fulfill your document requests.

On all pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested. collects PII when you:

  • Become an Registered User
  • Purchase documents
  • Contact

Member information collects your Member ID, password, and e-mail address when you register to become a registered user of our Web site.

Surveys may offer our registered users and site visitors an opportunity to participate in surveys regarding their experience with our site. For our registered users, we may send these surveys via e-mail. You are under no obligation to respond to any survey, and you may unsubscribe from receiving these e-mail surveys by following the unsubscribe instructions in any e-mail survey you receive. Information collected by when you participate in a survey may include your full name, e-mail address, and street address.

Contacting CondoDocs collects PII such as your full name, Member ID, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing or downloading your documents, and logging on to

Other Web technologies

The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. This is primarily accomplished through the use of a Web beacon (a single-pixel GIF), which is placed on our site to collect anonymous information. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No PII is collected during this process. The information is anonymous and does not link online actions to an identifiable person.

Information from other sources

To improve services and enhance personalization, authorized personnel may update your profile to accurately reflect any new profile information included in communications received from you.

Use of your information

Information collected on may be used to:

  • Register you as an registered user
  • Send marketing communications or surveys to you
  • Respond to your questions or suggestions
  • Improve the quality of your visit to our site

Member registration information

When you become a registered user on, we use your information to create your user account. You will then receive a "Welcome to"

Responses to your questions or suggestions

We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your documents, logging on to, or accessing your account.

Sharing your information does not sell or rent your PII to anyone.

Service providers

To provide and process the services you request, shares your PII with our authorized service providers that perform certain services or functions on our behalf. Our service providers need information about your profile, as well as your credit card information, to process and confirm your documents purchase. We have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you review the information privacy practices of any suppliers whose documents you purchase on In addition, these document suppliers may also contact you as necessary to obtain additional information about your confirmed document requests. will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programs and content that will be of interest to our users and site visitors.

In the event that you make a post delivery document purchase, your information may be accessed by a third-party service provider, as necessary, to respond to your request for documents. may contract a reputable third party to facilitate the distribution of survey, and promotion programs. Upon completion of these projects, all information is returned to

Our obligations may be required by law to disclose information you have provided in obtaining our document products or services. may also disclose information against someone who poses a threat to interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Other Web sites

There may be several places throughout that may link you to other Web sites that do not operate under’s information privacy practices. When you click through to these Web sites,’s information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.

Control over and access to your information believes that users and site visitors should have control over the collection and use of their PII. You have access to your information in the following areas of

My Profile

The My Profile page on allows members to view and change their account settings. The e-mail settings option lets you change your e-mail address and subscribe or unsubscribe to special e-mail notification services. You can also change your password and elect to have an automatic password sign-in when logging on to You can update or correct names, phone numbers, and emails associated with your profile preferences.

Communications from CondoDocs

Members will receive communications from when they:

  • Sign up to become a Registered User
  • Request profile update
  • Contact with questions/suggestions
  • Are asked to complete a survey about their experience on our site

Request customer support or submit questions/suggestions

When you request assistance with viewing or downloading your documents, logging on to’ Web site, or accessing your account, we will respond to you via e-mail.


To help us improve and serve you better, from time to time we may e-mail surveys to you to learn more about your experience with our site. You are under no obligation to respond to these surveys, and you may unsubscribe from receiving them by following the unsubscribe instructions in any e-mail survey you receive.

Protecting your information

We want our members and site visitors to feel confident about using to purchase condominium documents, so we are committed to protecting the information we collect. has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, only stores the information you provide when registering to become a registered user.

Changes to the Privacy Statement

This Privacy Statement was produced and posted on on March 17, 2008. reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how will use your PII, will prominently post such changes prior to implementing the change.